According to the General Authority for Civil Aviation (GACA) the decision to fire the employees was made after a thorough investigation on the poor ground handling service at the airport’s conveyor belt. The incident came to light after a video clip showing the baggage handlers carelessly unloading the luggage from the hold — literally throwing bags and suitcases — into the conveyor.
Its been viral last week on Social Media when a video clip emerged showing the workers throwing around the baggage of passengers.
In its statement to Arab News the head of GACA stated the decision was taken to “terminate the services of four staff at Saudi Ground Services following the incident in which the passengers’ bags were handled in an inappropriate manner.”
GACA said it would not tolerate such irresponsible behavior. It has vowed to crack down on Saudis and expatriates involved in such abuses, to ensure quality services for passengers.
It said a new baggage-handling system would soon be introduced at the airports in Riyadh and Madinah. A top Swiss company is expected to take over operations at the end of the year, it said.