Family of an OFW who was supposed to receive remittance through Western Union lost the money into alleged teller’s assistant.
A claimant of the money sent by an OFW went to Western Union Divisoria Branch to claim the remittance. He filled out the form and went to the teller to get the money. An alleged teller’s secretary interrupted the transaction and requested to have a Xerox copy of the claimant’s ID. The conversation happened in front of the teller.
The claimant went back to Western Union to get the money after obtaining the Xerox copy. But according to the teller, the money was already given to the alleged assistant. Then the confrontation started. Police authorities went to the place and requested for the CCTV but the branch manager allegedly refused to give a copy of their CCTV to the police.
After days without news, the complainant sought the help of a certain news station on national TV. They gave clear statements regarding the incident. The news station called the attention of the branch manager and requested for her own statement but there were no clear words from her. She just said that they are willing to give the CCTV copy of the incident and she couldn’t contact the teller on service that day because she’s still on leave.
This incident is very alarming to think that hard-earned money was involved. P30,000 is not a small amount and should have been a great help to the family of the said OFW. Updates upon this story will soon be released
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