A certain Agnes Kubota thought that her balikbayan box from Japan has finally arrived in the Philippines after three months.
To her dismay, however, her family received a balikbayan box under a different name. Someone covered the name of the original recipient with her mother’s name.
When opened, the contents of the balikbayan box are different to what Kubota sent.
Kubota used the freight forwarder Mermaid Boxes, which has an office in Ayala Ave., Makati. According to one of the staff, they cannot yet release an official statement to explain what happened to Kubota’s balikbayan box.
However, Kubota wants to know where her balikbayan box is. The freight forwarder do not have information to give her.
Kubota has not yet reported the incident to the Department of Trade and Industry (DTI). In DTI’s official Web site, Mermaid Box is not part of the list of accredited freight forwarders.
DTI said that only the accredited companies can operate freight forwarding businesses.
Mermaid Box is also not included in the list of blacklisted freight forwarders, both local and foreign.
DTI said that, with the holidays coming up, it is best to be more cautious of these un-accredited freight forwarders. Complainants may e-mail DTI or call their hotline.
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